It’s a new era for the Pittsburgh Water and Sewer Authority [PWSA]. The utility has new leadership, a newly expanded board and a whole new set of responsibilities. PWSA has become a regional leader in addressing flooding and basement backups as it prepares for a future of increased rainfall from climate change.
But the ghosts of its recent past linger. Its board members acknowledge a history fraught with political cronyism, incompetent management, unreliable bills and unhealthy drinking water. PWSA is undertaking its biggest investment in water infrastructure in the organization’s history but will have to balance its improvements with its impact on low-income customers.