The 311 Call Center opened its telephone lines to the public in October of 2006, an initiative of the, then, newly appointed Mayor Luke Ravenstahl. Since then, the center has fielded thousands of calls a year, and potholes making the top of the list nearly every year.
Nearly 25,000 pothole complaints were logged between 2006 and 2012, and 99.5 percent of which were potholes on city-owned roads.*
*Numbers above bars are total complaints for the given year.
**County- and state-owned roads criss cross Pittsburgh. Potholes on those roads are not the responsibility of the city. Non-city data were excluded from this analysis. Source: Pittsburgh City 311 Call Center